Refund and Return Policy

Thank you for being a member of Ponytail Bill LUXE. As a subscription-based service offering entries into prize draws and exclusive perks, our refund and return policy is designed to be clear and fair.

1. Membership Subscriptions

  1. No Refunds for Partial Subscription Periods: Due to the nature of our service, we do not offer refunds for partial subscription periods. Once a subscription payment is processed, it is non-refundable.
  2. Cancellation Policy: You may cancel your membership at any time. The cancellation will be effective at the end of your current billing cycle. You will continue to receive membership benefits until the end of the current billing cycle.
  3. How to Cancel: To cancel your membership, please log in to your account on our website and follow the cancellation instructions, or contact our customer support team at support@ponytailbillluxe.com.

2. Prize Draws

  1. No Returns or Exchanges for Prizes: All prizes awarded through Ponytail Bill LUXE are final. We do not accept returns or exchanges for any prizes won.
  2. Prize Conditions: Prizes are awarded ‘as is.’ Ponytail Bill LUXE is not responsible for any defects, damages, or issues with the prizes after they have been delivered to the winner. Any warranty or service-related issues should be addressed directly with the manufacturer or service provider.

3. Partner Discounts and Perks

  1. Third-Party Policies: Partner discounts and perks are subject to the terms and conditions of the respective partners. Ponytail Bill LUXE is not responsible for the refund or return policies of our partners.
  2. Issues with Partner Offers: If you experience any issues with a partner discount or perk, please contact the partner directly for assistance.

4. Exceptional Circumstances

In exceptional circumstances, such as technical errors or billing discrepancies, Ponytail Bill LUXE may consider a refund or credit at its sole discretion. Please contact our customer support team at support@ponytailbillluxe.com with detailed information about your situation.

5. Changes to This Policy

Ponytail Bill LUXE reserves the right to modify this refund and return policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for any updates.

6. Contact Information

If you have any questions or concerns about our refund and return policy, please contact us at: