Refund and Return Policy

At Ponytail Bill LUXE, we want you to be completely satisfied with your membership and purchases. Please review our refund and return policy below.

1. Membership Refunds

• Membership fees are non-refundable once the membership period has commenced.
• If you cancel your membership before the next billing cycle, you will retain access to your membership benefits until the end of the current billing period.
• No partial refunds will be issued for unused portions of a membership period.

2. Prize Draw Entries

• Prize draw entries included with your membership are non-refundable and non-transferable.
• Once a prize draw has been entered, the entry cannot be withdrawn or refunded.

3. Merchandise and Product Returns

• If you have purchased physical merchandise or products through our store, you may request a return within 30 days of delivery.
• Items must be returned in their original, unused condition with all tags and packaging intact.
• Shipping costs for returns are the responsibility of the customer unless the item was received damaged or defective.

4. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us within 7 days of receiving the product.
• We will arrange for a replacement or full refund, including any shipping costs incurred.
• Please provide photographic evidence of the damage or defect when contacting us.

5. Refund Process

• Approved refunds will be processed within 7-10 business days.
• Refunds will be credited to the original payment method used for the purchase.
• Please allow additional time for your financial institution to process the refund.

6. Exceptions

• Digital products, gift cards, and promotional items are non-refundable.
• Items purchased during clearance or final sale events are non-refundable.

7. How to Request a Refund or Return

To request a refund or initiate a return, please contact our support team at ponytailbill.luxe@gmail.com with the following information:

• Your order number
• The reason for the return or refund request
• Any supporting documentation (photos of damaged items, etc.)

8. Changes to This Policy

We reserve the right to update this refund and return policy at any time. Any changes will be posted on this page and will take effect immediately upon publication.

If you have any questions about our refund and return policy, please contact us at ponytailbill.luxe@gmail.com